Frequently Asked Questions
Is bulk-billing available?
We are a private billing practice. Each consultation generally incurs a private fee which is claimable through Medicare. Billing is at the discretion of the doctor in discussion with individual patients.
What are your fees?
Our receptionists can advise you of the estimate of what your appointment will cost you. Please note that this is a guide only as the Doctor will bill you at the end of your consultation, based on the time taken and number of issues presented during the consultation. Certain items such as pregnancy tests and GP Management plans incur additional costs.
Fees are payable at the time of consultation by cash, cheque, Visa, MasterCard or EFTPOS.
Can I book my appointments online?
Yes, you can book anywhere, anytime by using MyHealth1st, our online booking system.
However, please phone the practice directly to book the following appointments as these need to be booked when a Nurse is present:
- Vaccinations (Childhood and Travel),
- Contraception Devices (IUD/Implanon/Mirena),
- Ear Syringe,
- Health Assessments and Wart Treatments.
New patients are encouraged to phone our practice when making their initial appointment, so that our reception staff can advise you of important information before your appointment and gather your contact information. New Patients are booked in for a 30 minute consultation. Please speak to your doctor during this appointment if you would like to have your medical record from your previous practice transferred to us. Your previous practice may charge a fee for this service and you will need to speak to them to find out about this.
Can I cancel my booked appointments online?
All changes or cancellations to appointments that have been booked online need to be cancelled by phone. Please call our reception on 02 9399 9399.
How do I collect my results?
In order to receive your test results, you will need to book a follow-up appointment so that your doctor can discuss your results with you. Some uncomplicated results may be given over the phone if prior arrangement has been made with your Doctor. However, for privacy and medico-legal reasons, it is preferable to attend a follow-up appointment to discuss results.
If results require urgent attention, we will contact you via phone and request you come in for a recall.
Can I request a repeat script or referral without a consultation?
In some cases, our doctors can provide you with a repeat script or referral without a consult. There are conditions that have to be met in order for our doctors to provide scripts without a consultation, to uphold our high level of patient care. Repeat scripts/referrals without a consultation attract a private fee. Please phone our practice for more information..